Return Policy

On-sale (clearance) items

We do not issue monetary refunds. On-sale items may be returned for store credit or exchange within 5 days of delivery. Items must be unworn, with the original tags attached. Email help@basixblacklabel.com with your order number before sending anything back.

NEW COLLECTION items

NEW COLLECTION (full-price) items are final sale. They cannot be returned, exchanged or credited.

Faulty items

If an item arrives faulty, email help@basixblacklabel.com within 5 days of receiving it; we will replace it in the same style, colour and size, subject to availability. All products are inspected by our shipping department before they ship.

International orders

International orders are not eligible for return or exchange.

Questions

help@basixblacklabel.com or 212-840-0846. Customer service: Monday–Thursday 9am–10pm, Friday 9am–8pm, Saturday 11am–5pm ET.